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Return, Refund, and Shipping Policy

We appreciate your interest in our RadioLab Kits. Before you make a purchase, we kindly ask that you review our return, refund, and shipping policies carefully. These terms are important, as they apply to all transactions.

Returns:

As our products are custom-made RadioLab Kits, returns or exchanges are generally not offered unless you have received an entirely incorrect item. Once an order has been shipped, all sales are final. We highly encourage you to double-check product specifications and descriptions prior to completing your purchase to ensure the product aligns with your needs.

Refunds:

We do not provide refunds on our RadioLab Kits as a rule. This is because these kits require assembly, which may involve soldering and other technical skills. The final functionality of the kit heavily relies on the assembler’s ability and technique, meaning we cannot guarantee the product’s performance after assembly.

That said, if you receive an item that is completely different from what you ordered, please contact our customer support within 7 days of receiving your package. Provide all relevant details, and we will review the situation. If an error is confirmed, we will initiate a return and refund process as necessary.

Shipping:

We offer shipping services for all of our RadioLab Kits. Shipping costs are determined by the weight, size, and destination of the package, and these charges will be the responsibility of the customer. This includes return shipping fees and any customs duties or taxes that may apply.

Please note that we are not liable for any additional fees imposed by customs or local authorities in your country. It is the customer’s responsibility to comply with any regulations and to cover any associated costs.

If you happen to receive an incorrect item, we will bear the cost of both the return shipment and the shipping of the correct product to you.

Finally, please ensure all shipping details are entered correctly during checkout. We are not responsible for any delays or delivery failures due to inaccurate or incomplete addresses provided by the customer.